Software Services
Expert assistance to get you up and running, your team onboarded and productive rapidly, and data flowing across your tech stack. Backed by the professional support you need to address issues that may arise and keep your operations running smoothly.
Customized Software Implementation
OMS and WMS Deployments Customized for Your Business
As with our fulfillment solutions, we know there’s “no one size fits all.”
Our software implementation process isn't just about getting you set up – it's about creating a solution that's uniquely yours. We partner with you to scope out a tailored solution that fits perfectly into your existing logistics and systems, whether you need remote assistance or on-site implementation. We're here to ensure a smooth transition every step of the way.
Stord’s Software Implementation team comprises experts in deploying OMS and WMS technology to ensure rapid time-to-value for your organization. Our team ensures your team’s fully trained with the Stord software live in production. Implementation projects include six overall phases:
Your Stord Implementation Manager is responsible for project milestones including Training/ Hypercare support (special “handoff” service to Support Team) ensures smooth post-implementation operation.
“The Stord Professional Services team took the time to understand what’s special about our business, what we needed, and how our team works together. And then got us up and running right on schedule.”
Robust Software Support
Expert Assistance That Keeps Your Business Humming
Our goal?
To keep your Stord software running smoothly – so you can focus on what you do best – growing your business.
Whether you’re relying on Stord One Commerce or Stord One Warehouse, our support doesn't stop after implementation. Hypercare support (special “handoff” service) ensures smooth post-implementation operation.
And once the software is deployed, we provide comprehensive OMS and WMS software support services, including ensuring connectivity to other systems, robust data security measures, knowledge sharing and partnership in our continuous software innovation.
“I’m very satisfied with all the Stord Support reps. They go
above and beyond, and are a pleasure to work with!”
Dedicated Software Technical Support
issue resolution
paths for critical needs
updates until issue resolution
call engineers
for swift action
from incident reviews
engineeering support
Comprehensive
Help Center
of articles and guides
to your questions
updates, best practices and insights
immediate assistance
Product Roadmap Input & Influence
- Collaborative development approach
- Submit requests for roadmap additions
- Opportunity to contribute product ideas/suggestions
