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Podcast

Deliver Customer Experience Like Anthropologie with Candan Erenguc, COO of The Anthropologie Group

HOST
Alex Kent Director of Sales

HOST
Michelle McNamara Director of Content & Comms

GUEST
Candan Erenguc Chief Operating Officer of The Anthropologie Group

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Episode Details
Transcript

Episode overview

How are today’s most popular retailers facing the challenge that is consumers' increasing expectations?

On our first episode back, join hosts Alex Kent and Michelle McNamara as they explore how The Anthropologie Group combines logistics and customer experience to surprise and delight shoppers online and in store.

Today’s guest is Candan Erenguc, Chief Operating Officer at The Anthropologie Group. who brings extensive supply chain experience from the automotive industry. However, she does admit that Anthropologie might have one of the most complex retail supply chains she’s seen.

Candan and our hosts will discuss how these complexities make the Anthropologie shopping experience one of a kind and how the brand remains multigenerational, celebrating its 30th anniversary in 2022.