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Stord Summit 2025 Winter Keynote:
Overcoming a Changing E-Commerce Market.

jump to video chapter

Growing an e-commerce brand has never been this challenging. (02:06)

Tariffs and the need for preparation to minimize parcel and import costs. (10:30)

Reliability and the right partnerships can shield from changing fulfillment landscape and failing providers. (19:04)

How brands can use data to improve consumer experience and shield margins. (26:26)

How to Win-Cart and power a mores successful conversion for sustained growth. (31:41)

THIS VIDEO IS PROVIDED SOLELY FOR MARKETING AND INFORMATIONAL PURPOSES. NUMBERS AND FIGURES INCLUDED IN THIS VIDEO ARE PROVIDED FOR PURPOSES OF EXAMPLE ONLY, AND RESULTS WILL VARY BASED ON EACH UNIQUE BUSINESS. STORD MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE VIDEO OR ITS CONTENT INCLUDING, WITHOUT LIMITATION, CONTENT FOR ANY INVESTORS OR POTENTIAL INVESTORS. UNDER NO CIRCUMSTANCES SHOULD ANY VIDEO CONTENT BE USED OR RELIED UPON IN MAKING INVESTMENT DECISIONS OR RELIED UPON IN ANY MANNER FOR ANY LEGAL, TAX, OR OTHER ADVICE. THE VIDEO AND ALL OF ITS CONTENT ARE PROVIDED FOR USE “AS IS” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STORD DISCLAIMS ALL WARRANTIES WITH RESPECT TO THIS VIDEO AND ITS CONTENT.

Talk To An Expert

From Sean Henry

A note on the current
e-commerce landscape

Thank you for watching this keynote from our Stord Summit Winter 2025. The first few months of this year have already been one of intense changes and extreme stressors. E-commerce brands are having to make dramatic changes and trust new solutions to see their businesses grow.

However, if the past decade of powering over 10 billion in commerce has taught me anything, is that change is the only constant in e-commerce. The players and demands shift, but the goal remains the same - provide the greatest consumer experience on every order at scale to earn repeat and loyal customers.

If you are worried about the resiliency of your business as it faces a year likely full of yet more industry shaking changes, my team and I are here to help you. Click below and we can schedule a call to asses your end-to-end commerce solution to drive improved margins and experience with the best unit economics possible.

Case Studies

Massive and Sustained Growth

Despite a constantly shifting e-commerce environment, Stord brands have witnessed massive and sustained growth across a wide array of verticals.

The stories below highlight the importance of a flexible fulfillment infrastructure paired with innovative technology and experienced operators, which provides brands of all sizes and scale the tools needed to grow their commerce and deliver an exemplary consumer experience on every order.

For your brand to stand out from the crowded e-commerce market and outcompete the competition, you will need more than just an amazing product and resonant marketing. You need Stord.

Get 99% coverage in under 2 days via Ground

15% dwelling reduction - get packages to consumers faster

Reduce average delivery time by 1 day or more

Consumer Experience

Enablement

Cart Conversion

Earning a customer is expensive. Losing one forever is impossibly expensive. To scale regardless of economic headwinds requires a dedicated focus on building loyal repeat customers. Earning loyalty is a gradual process made up of every single element a consumer takes from pre-purchase through post-delivery. You can improve those odds by investing in critical tools and systems to protect your brand and your end consumer.

Returns

Approximately 20-30% of online orders are returned. If you lack a comprehensive returns offering you expose your brand to fraud, lower conversions, and a reduced consumer experience score. Fix it, with Stord Returns.

Improve Your Returns

Expiration/Shelf Life

Shipping expired or near-expired goods exposes you to painful chargebacks and costly lawsuits. Track every SKU in your inventory with total accuracy to avoid shipping dangerous inventory to retailers and end consumers.

Care For Your Customers

Shipment Protection

620 million packages disappear every year. This one-click solution ensures your end consumers have an easy claims and resolution process. Save CX time and earn more revenue while beating porch pirates.

Protect Your Customers

Fulfillment & Last-Mile Network

Reduce your average time in transit by 1+ days, save costs by minimizing parcel zones, and delight your customers with faster more reliable delivery through our expansive multi-node network of fulfillment centers.

Stord Facilities

Strategically-placed facilities in eleven key nodes to cover all major markets
Battle-tested capabilities and expertise supporting high-volume omnichannel brands
99% coverage in under 2 days

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