Parcel Terms

Effective Date: February 14, 2026

Stord Parcel Terms

These Parcel Terms shall only apply to Service Agreements in which Customer has elected to receive Parcel Services from Stord. By executing the Services Agreement and/or accepting the Parcel Services, Stord and Customer agree to these Parcel Terms and the General Terms. Capitalized terms not defined herein are defined in the General Terms. 

Stord may from time to time change these Parcel Terms. Any changes are effective immediately upon posting on Stord’s website at Stord.com/parcel-terms.

1. Definitions. 

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership, or control of more than 50% of the voting interests of the subject entity.

“Agreement” means the Service Agreement, SOWs, and the Stord Terms and Conditions.

“Carrier” means a carrier by highway or other mode providing transportation, including carriers transporting Shipments and, if applicable, draymen and/or railroad intermodal carriers. Stord is not a Carrier.

"Customer" means the entity that has executed an Agreement with Stord and Affiliates of that entity (for so long as they remain Affiliates) that have entered into SOWs under the Agreement. 

“End Customer” means any third party to whom Customer directs Stord to ship, deliver, or otherwise transfer Goods or Parcels on Customer’s behalf. End Customers are Customer’s customers or recipients of Goods or Parcels.

"Facility" means any storage or warehouse locations where Services are provided to Customer from time to time by Stord or the Stord Partner Network. 

“Fees” means the fees set forth in the applicable Service Agreement or SOW in U.S. dollars (or such other currency as may be specified in the applicable Service Agreement or SOW) for Services provided by Stord to Customer and all charges or costs arising from Services. 

“Force Majeure Event” means matters beyond a Party’s reasonable control including, but not limited to, acts of God, hurricanes, tidal waves, flood, tornadoes, cyclone, wind storm, earthquake, public enemy, civil commotion, strikes, labor disputes, work stoppages or other difficulties within the workforce (so long as such workforce is not that of the Party claiming the Force Majeure Event), delay or failure of Carriers, failure to provide power by the utility provider, intentional or malicious acts of third persons or any other organized opposition, cyber-attacks, viruses, corruption, depredation, accidents, explosions, fire, seizure under legal process, embargo, closure of public highways, railways, airways or shipping lanes, governmental interference, order, regulation, or other action(s) by governmental authority, national, regional, or local emergency(ies), plague, epidemic, pandemic, outbreaks for infectious disease or any public health crisis, or other contingency(ies), similar or dissimilar to the foregoing, beyond the reasonable control of the affected Party. 

“Freight Services” means Stord’s arrangement, but not performance, of transportation of Customer’s Goods via third party carriers, including less-than-truckload (LTL), full truckload (FTL), intermodal, drayage, and other non-parcel transportation modes.  Freight Services exclude Parcel Services. 

"Goods" means the merchandise or property that the Customer tenders to Stord for Services. 

“General Rate Increase” or “GRI” means such increase or increases as are applied by individual Carriers in relation to the Parcel Services.

"Parcel(s)" means the merchandise, small packages, or property that the Customer tenders to Stord for Parcel Services. 

“Parcel Services” means arranging for third-party motor carriers to provide transportation services of Parcels consigned to End Customers on behalf of Customer. 

"Scope of Work" or "SOW" means a signed document or online order specifying the Services to be provided that is entered into between Customer, or any of their Affiliates, and Stord. 

“Shipment” means any Goods, Parcels, or other property tendered by Customer to Stord for Freight Services or Parcel Services, whether transported via small parcel, less-than-truckload (LTL), full truckload (FTL), intermodal, or any other mode of transportation.

"Services" means the products, services, and access that are provided by Stord to Customer under a Service Agreement or SOW, including Warehouse Services, Freight Services, Parcel Services, and Software Services. Services exclude Third-Party Applications. 

"Stord" means Stord, Inc. and its Affiliates. 

"Stord Group" means Stord, Inc., as well as its Affiliates, Carriers, and the Stord Partner Network. 

"Stord Partner Network" means third-party fulfillment or warehouse service providers contracted by Stord to provide Warehouse Services. 

2. Status. Stord may transport and deliver Shipments by any route using any means of transport and may sub-contract or delegate Parcel Services or Freight Services to its Affiliates or any third party. For Parcel Services, Stord will perform as a surface freight forwarder, as that term is defined in 49 U.S.C. § 13102(8), pursuant to Stord’s operating authority issued by the FMCSA and identified as docket number FF-69408. For Freight Services, Stord may perform as a broker, as that term is defined in 49 U.S.C. § 13102(2), based upon the characteristics of any Shipment, pursuant to Stord’s broker permit issued by the FMCSA and identified as docket number MC# 1758375-B (USDOT # 4459313). Stord will engage Carriers to perform Parcel Services and Freight Services. Customer authorizes Stord to arrange transportation pursuant to Carrier terms generally consistent with industry standards for the type of transportation being offered by the applicable Carrier, as determined by Stord in its sole discretion.

3. Carrier Selection. Stord will tender Parcels and Shipments to either postal, small parcel, or other Carriers as set forth herein. Stord shall ship all Parcels and Shipments via the Carriers of Stord’s selection. Stord will use commercially reasonable efforts to select the Carrier for each Parcel in a manner designed to optimize the cost in relation to the service level of such Parcel, taking into account Parcel attributes including, but not limited to  dimensions and weight, Parcel geography (e.g. origin / End Customer destination pair), transit times, requested End Customer delivery dates, and Carrier service levels. Stord makes no guarantees regarding End Customer satisfaction with delivery times or Carrier performance.

4. Status of Carriers. Customer understands and agrees that: (a) the Carriers who transport the Shipments are independent contractors who have exclusive control over their drivers and employees; (b) Stord shall have no liability for bodily injury, property damage, loss or destruction of Parcels, Shipments, delay, non-delivery, fines, or fees related to Parcel Services and Freight Services, except to the extent arising from Stord’s sole negligence or willful misconduct; (c) Stord’s liability for lost, damaged, or destroyed Goods shall terminate as soon as the Goods are tendered to the Carrier as instructed by Customer, at which point such Goods become Parcels and/or Shipments. Except as set forth herein, Stord shall incur no liability for lost, damaged, or destroyed Parcels or Shipments.

5. Carrier Performance. Stord makes no representations or warranties that any Shipment will be delivered on-time or in accordance with a Carrier’s shipping terms. Stord cannot guarantee Carriers will make available the necessary capacity to meet Customer’s Parcel Services’ or Freight Services’ needs, especially during peak season. Stord shall not be liable for any consequences of delay including, but not limited to, penalties, fines, or other fees for a Carrier’s failure to deliver any Parcel or Shipment on-time or in accordance with its shipping terms. Stord will accept Parcels or Shipments returned to it by Carriers due to a rejection by an End Customer or the Carrier’s inability to deliver the Shipment (“Returns”). Customer will retain title to and bear all risk of loss for Returns and pay Stord for all Carrier charges and Stord labor related to Returns.

6. Parcel Rates. Due to the nature of Parcel Services, Parcel rates, if provided, are for informational purposes only, and may not include all costs, ancillary service fees, surcharges, and special handling fees from the relevant Carrier, and are subject to change. Stord may impose a General Rate Increase or other Carrier surcharge charged by Carriers, including but not limited to surcharges in relation to fuel, dangerous goods, and peak season. Stord agrees to provide fifteen (15) days prior written notice of any such increases or charges. Notwithstanding the foregoing, in the event any Stord Carriers are impacted by a Force Majeure Event, if the Carriers impose surcharges, Stord will pass through such surcharges and provide the same notice, if any, that Stord receives.

7. Bills of Lading. All Shipments tendered to Stord by Customer and all Parcel Services and Freight Services shall be subject solely to this Agreement, and any bills of lading or other forms of shipping documents, receipts, contracts, or agreements shall not apply to the extent they are inconsistent with the terms of this Agreement.

8. Freight and Parcel Services Claims. (a) Claims by Customer for loss, damage, or delay to Shipments must be presented in writing to Stord within a reasonable time, and in no event later than sixty (60) days after the date of delivery to the End Customer (or, in the case of loss, the scheduled date of delivery to the End Customer) for the Shipment that the claim concerns. Customer must complete the claim with all required information within nine (9) months of either: (i) the date of delivery to the End Customer for the Shipment that the claim concerns; or (ii) in the case of loss, the scheduled date of delivery to the End Customer for the Shipment that the claim concerns. Each claim must contain sufficient information to identify the Shipment affected, the basis for liability, and the amount of the alleged loss or damage, together with all supporting documentation and evidence. Stord shall have no obligation to consider any claim that does not comply with the requirements of this Section 8(a). (b) No lawsuit or other action may be maintained by Customer or others against Stord for loss, damage, or delay to Shipments unless: (i) a timely written claim has been submitted in accordance with Section 8(a); and (ii) such lawsuit or other action is commenced no later than two (2) years from the date that Stord denies Customer’s claim. (c) Customer’s failure to comply with the requirements of this Section 8 shall be an absolute bar to any recovery on such claim. (d) Stord is not a Carrier and shall not be held liable for loss, damage, or delay to Shipments arising from Freight Services or Parcel Services, unless caused solely by Stord’s negligent acts or omissions. (e) Pursuant to 49 U.S.C. § 14101, Customer expressly waives any rights and remedies Customer may have under 49 U.S.C. § 14706(a) and (f) with respect to any Shipment. This Section 8 states Customer’s sole and exclusive remedy for any claim related to loss, damage, or delay of Shipments.

9. Freight and Parcel Services Liability Cap. Customer declares that Stord’s liability for any loss, damage, theft, destruction, delay, or failed delivery of any Shipment is limited to the lesser of: (a) the amount Stord actually recovers from the applicable Carrier for such Shipment; or (b) the following limits: (i) for Parcel Services, $100 per Shipment; or (ii) for Freight Services, $25.00 per pound of lost or damaged Goods, not to exceed $100,000 per truckload. Stord shall have no obligation to pursue recovery from any Carrier, and any such pursuit shall be at Stord’s sole discretion. This Section 9 is subject to, and does not exceed, the General Liability Cap set forth in Section 4.3 of the General Terms.

10. International Compliance. (a) Stord is not a customs broker or non-vessel operating common carrier (“NVOCC”). Customer is solely responsible for all customs, import, and export compliance matters related to international shipments of Parcels to End Customers. (b) Customer shall be the “importer of record” and “exporter of record” for all international shipments, and shall comply with all applicable international, federal, state, and local laws, rules, and regulations governing the import and export of Parcels, including but not limited to all customs, export control, economic sanctions, and trade compliance laws. (c) Customer is solely responsible for and shall pay all customs duties, taxes, tariffs, assessments, fees, penalties, fines, and other charges of any kind imposed by any governmental authority in connection with international shipments. (d) Customer represents and warrants that all Shipments and Parcels can be legally imported into and exported from the End Customer’s destination country and that Customer has obtained all necessary licenses, permits, and authorizations required for such import and export. Customer shall provide Stord with all documentation required for international shipments, including but not limited to commercial invoices, certificates of origin, export licenses, and any other customs or regulatory documentation, in accurate and complete form. (e) Stord shall have no liability whatsoever for any Shipments or Parcels that are seized, detained, confiscated, destroyed, or otherwise held by customs or any other governmental authority, regardless of the reason.  (f) All international shipments that cannot be delivered to the End Customer and are subsequently abandoned, returned, or destroyed shall be at Customer’s sole risk and expense, and Stord shall have no liability for any such Parcels or any charges related thereto.  

11. Address Accuracy. Customer is solely responsible for the accuracy and deliverability of all End Customer shipping addresses it provides, and any fees from the Carrier due to Customer providing an incorrect or undeliverable End Customer address. Stord has no obligation to verify any End Customer shipping addresses provided by Customer.

Support

General Inquiries: Please contact Stord at support@stord.com if any questions arise.

Operational Failures: Customer responsibilities include reporting operational failures, incidents, problems, concerns, and complaints to: service@stord.com

HR Complaints: Complaints about Stord employees for code of conduct and/or performance issues should be reported to: complaints@stord.com

Software Services Support: help@stord.com

Privacy Questions and Concerns: Privacy@stord.com